Healthy Homes Privacy Policy
The Healthy Homes Central website and all related services are products of Healthy Homes, LLC ("Healthy Homes," "HHC," "we," or "us"). We take your privacy very seriously. How we handle information we learn about you depends upon what you do when using the website located at www.healthyhomescentral.com ("Site") or the various home maintenance solutions and services offered through the Site (collectively, the "Services"). We strive to ensure that all choices you ("you," "user," or "users") make while using our Services are as transparent as possible, and we hold the security of your personal information as a top priority. This policy ("Privacy Policy") covers personally identifiable information and other data that you provide us through your use of our Services or websites. Any information provided outside of these terms is not covered by this Privacy Policy. This document explains what information is collected, how that information is used and shared, how the information is protected, and how you can control your privacy while using our Services. We reserve the right to update this Privacy Policy at any time and will post updates on our website.
Information HHC Collects
In administering the Services, HHC may collect both Personal Information and non-Personal Information. Personal Information is data that can be directly or indirectly linked back to you (“Personal Information”). Non-Personal Information is data that, on its own, does not identify an individual.
Information Affirmatively Provided By Users
You may provide Personal Information such as your name, email address, username, mailing address, phone number, profile photos, and billing information when you register for or use our Services.
Information Automatically Collected
Like many modern websites, we also collect information automatically as you navigate our Services. This may include details from your browser or mobile device such as the time and date of your access, your IP address, device information, cookies, and the pages you view. This data helps us analyze trends, manage our Services, track navigation, deliver relevant content and advertisements, and gather aggregate demographic information. Note that while cookies can uniquely identify your device, they are not directly linked to Personal Information unless you voluntarily provide it.
Cookies: Cookies are small data files that may be stored on your device and typically contain an anonymous unique identifier. They do not personally identify you but help us enhance security, customize content, store login details, and improve the overall functionality of our Services. You can manage your cookie preferences through your browser settings; however, disabling cookies may affect your experience.
Third Party Analytics: We use third-party analytics providers (such as Google Analytics) to understand how our Services are used. These providers may use cookies to collect information such as how frequently users visit our Site, which pages they view, and what sites they visited before ours. The data collected is used solely to improve our Services.
Home Maintenance Service Data Collection
Healthy Homes operates home maintenance and repair services. When you use our services, we collect minimal information solely for the purpose of providing you with quality home maintenance services.
What We Collect from Service Requests
For each service interaction, we temporarily collect:
- IP Address: To identify the general geographic location for service delivery
- User Agent: To optimize your browsing experience on our platform
- Referrer Information: To understand how customers found our services
- Timestamp: To track when the service request occurred
How We Process Service Data
Our home maintenance service processes this data as follows:
- Customer Verification: We analyze the technical data to ensure legitimate service requests
- Data Anonymization: After processing, we immediately delete all personal identifiers (IP addresses, user agents, etc.)
- Aggregate Statistics: We retain only anonymous usage counts - no personal data is stored long-term
- No Third-Party Sharing: Raw customer data is never shared with third parties without explicit consent
Data Retention for Home Maintenance Services
Personal data collected from service requests is automatically deleted within 24-48 hours after processing. Only anonymized aggregate statistics (total service request counts) are retained for service operation and quality improvement.
How We Use Your Data
The information you provide helps us to:
- Create and manage your Healthy Homes account
- Contact you for customer service and support
- Communicate important changes or updates to our Services
- Send administrative notices, offers, and communications we believe may be of interest
- Operate, improve, and maintain our products and services, including analyzing user behavior
- Monitor web traffic and manage site navigation
- Tailor and optimize advertising
- Implement spam protection measures
- Improve our home maintenance service quality and efficiency
Third-Party Service Providers and Contractors
Our home maintenance services work with licensed contractors and service providers. These professionals operate independently and may collect their own data about customers through their service delivery and billing systems.
Important Disclaimers
- Independent Operations: HHC works with independent contractors who maintain their own privacy practices
- Direct Collection: Service providers may collect data directly from customers during service calls
- Individual Policies: Each contractor has their own privacy policy and data handling practices
- Limited Data Sharing: We share only necessary contact and service information with contractors
- Customer Choice: Customers can request specific contractors or decline certain service providers
Your Options: If you have concerns about contractor data collection, please discuss this with us when scheduling services. We will work to accommodate your preferences while ensuring quality service delivery. HHC is not responsible for independent contractors' data collection or privacy practices beyond our direct oversight.
How We May Share Your Information
Sharing of Personal Information
Healthy Homes does not sell, rent, or distribute your Personal Information to third parties, except as needed to provide our Services. We may share your information in the following cases:
- With Your Consent: We may share your information when you give explicit permission, or as inferred from your use of our Services.
- Service Providers and Contractors: We may disclose information to trusted service providers or contractors who assist us in areas such as processing payments, maintaining the Site, or facilitating communications. These partners are required to protect your Personal Information in a manner consistent with this Privacy Policy.
- By Law or to Protect Rights: We may disclose your information when necessary to comply with legal obligations, enforce our Terms of Service, protect our rights, or respond to lawful requests from public authorities.
- Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the transaction, provided the recipient agrees to adhere to this Privacy Policy.
Sharing of Non-Personal Information and Aggregate Data
We may share non-Personal Information and aggregated data with third parties for purposes such as research, reporting, and advertising. This data does not identify individual users.
How We Protect Your Data
All information submitted to HHC is stored on our secure servers, and we use industry-standard security measures, including SSL encryption where appropriate, to protect your data. However, no system is completely impenetrable. We cannot guarantee absolute security and you transmit information at your own risk.
By using our Services or providing Personal Information, you consent to receive electronic communications regarding security, privacy, and administrative matters. Should a data breach occur, we will notify you via email with details about the breach, your risk exposure, and recommendations for further action.
How You Can Control Your Information
You have the ability to review, update, change, or delete your Personal Information through your account settings or by contacting us directly at info@healthyhomescentral.com. Additionally, you may opt out of receiving promotional emails by clicking the “unsubscribe” link in any communication from us. Please note that some administrative or service-related messages may still be sent regardless of your preferences.
We may retain certain data as required by law or for legitimate business purposes, even if you request its deletion. It may not be possible to remove all traces of your information from our backup systems.
Links
Our Services may contain links to external websites. HHC is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Our Policy Toward Children
Our Services are not directed toward individuals under the age of 13. We do not knowingly collect Personal Information from anyone under this age. If you become aware that a child under 13 has provided Personal Information to us, please contact us immediately so that we can take appropriate action.
Consent to Transfer
Healthy Homes's systems are based and operated in the United States. By using our Services, you consent to the transfer of your data to the United States. If you are accessing our Services from outside the United States, please be aware that the data protection laws in your country may not be as comprehensive as those in the United States.
Changes and Updates
We may update this Privacy Policy from time to time. We encourage you to check this page periodically for the latest information on our privacy practices. If we make material changes, we will notify you by posting the updated Privacy Policy on our Site and, if appropriate, via email.
Contact Us
We welcome your questions and feedback regarding this Privacy Policy. If you have any concerns, please contact us:
- Email: info@healthyhomescentral.com
Last Updated: January 1, 2025 | Version: 1.0